Privacy Policy

Effective Date: September 22, 2025

HarvestLoop.ai (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our SMS, email, and A2P messaging services.

1. Information We Collect

Personal Information: your name, phone number, email address, and any information you provide when signing up or replying to messages.

Garden Preferences and Configurations: details you share about your gardening interests, plant selections, bed layouts, seasonal goals, and related inputs.

Address/Location: your mailing address or general location for the purpose of determining your garden zone and sending weather-related customized notices.

Non-Identifying Garden Configurations: anonymized or aggregated garden layout and preference data provided to our AI engine for generating more relevant suggestions, tips, and planting ideas.

Message Data: content of messages sent or received, message logs, delivery status, and timestamps.

Service Usage Data: technical information related to message delivery and performance.

2. How We Use Your Information

Deliver SMS, MMS, and email messages you request or agree to receive.

Provide reminders, seasonal updates, and personalized gardening suggestions.

Send weather alerts, notifications, and relevant gardening advice.

Deliver ads, promotions, and offers tailored to your garden configuration, location, and goals.

Provide non-identifying garden configuration data to our AI engine to generate relevant suggestions, tips, and planting ideas.

Determine your planting zone and adjust recommendations based on local climate conditions.

Respond to customer service inquiries and support requests.

Improve our services and messaging relevance.

Comply with applicable laws and messaging regulations.

3. Opt-In and Opt-Out

By providing your mobile number and/or email, you consent to receive recurring automated text messages (A2P messaging) and emails from HarvestLoop.ai.

Messages may include service updates, gardening advice, weather alerts, and promotional offers.

Message and data rates may apply. Message frequency varies.

You may opt out of SMS at any time by replying STOP to any message. After sending STOP, you will receive a one-time confirmation message, and then you will no longer receive SMS communications.

You may unsubscribe from email communications by clicking the unsubscribe link included in our emails.

For assistance, reply HELP or contact us at [email protected].

4. Data Sharing and Disclosure

We may use subcontractors or service providers to assist with message delivery, personalization, analytics, or customer support.

We may disclose information if required by law, regulation, or valid legal process.

Important Notice:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security of your data.

6. Data Retention

We retain SMS consent records, message logs, garden configuration data, address/location data, and related information as long as necessary to provide services and comply with regulatory obligations.

7. Children’s Privacy

Our SMS and email services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at https://harvestloop.ai/privacy-policy with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or our messaging practices, please contact us:

Email: [email protected]

Mailing Address: HarvestLoop.ai, 18007 Cotorro Road, San Diego, CA 92128